Every rating gets a different answer
Held back for you to answer yourself
Owns the problem and says what changed
Thanks them, then addresses the "but"
Warm, short, and asks them back
Genuine thanks, never copy-paste
From review to reply in one click
Magic Reply is a Chrome extension. It works inside your Google Business reviews page, so there is no new tool to learn and nothing to copy between tabs.
Open your reviews
Go to your Google Business reviews the way you always do. Replai adds one button.
Press Magic Reply
Every unanswered review gets a draft written in your tone, using your business type and your own instructions.
Read, then post
Nothing is published until you say so. Edit anything you want first.
Reply in the language they wrote in
Replai detects the language of each review and answers in it. Useful if your customers do not all speak the same one.
Know where you stand
Your rating week by week, what your worst reviews keep complaining about, and which reviews are still waiting for you.
Angry reviews held back
Anything mentioning lawyers, refunds, or authorities is flagged and never auto-posted. You handle those yourself.
Replies that sound like you
Set the tone, the length, and the sign-off once. Every draft follows it.